Launching a cleaning-services booking platform
Leading the design and build of the Cleafun platform: website, online booking and a service-management back office.
- Problem
- Give customers simple booking and the team a job-management tool, on a young company’s budget.
- Role
- Project lead (freelance)
- Period
- Nov. 2022 – May 2025
- Sector
- Consumer and business services
- Result
- 30 months of continuous support
Fig. 1Cleafun
The journey of a booking, before and after the platform
- CustomerCalls or sends a message
- Cleafun teamWrites the request downFriction point: No central record
- Cleafun teamCalls back to confirmFriction point: Back-and-forth
- Cleafun teamCarries out the job
- Cleafun teamInvoicesFriction point: Tracked by hand
01Context
Cleafun offers cleaning services in Douala. Orders came in by phone and messaging apps, with no central tracking of jobs.
02Challenge
Give customers simple booking and the team a job-management tool, on a young company’s budget.
03Approach
Map the customer journey
From first contact to invoicing: find the friction and the leaks.
Design the interfaces
Mock-ups validated with the team and tested with customers.
Ship iteratively
Website first, then booking, then back office.
04Deliverables
- Website
- Online booking module
- Service-management back office
Tools
- TypeScript
- React
- HTML5
- UX
05Results and measurement
| Value | Indicator | Scope and method |
|---|---|---|
| 30 | months of continuous support | November 2022 to May 2025, as project lead. |